Comment from a client:
"My bat detector microphone failed during a dawn survey and knew that I had a group of dusk surveys starting in two days time. I was not in a good place as I did not have a spare, but my equipment was less than a year old.
After my survey I contacted Martin by email and he called me back on the same day, a few hours later, after a quick nap. He told me he did not have a part in stock, but had already contacted the supplier on my behalf.
The next day I received a replacement part, free of charge and express delivered from Switzerland. I thought it was amazing, and could not believe it was resolved so quickly.
Due to Martin's exceptional service I was good to go with the surveys, and I really would like to thank Martin and Wildlife Countryside Services for making the dusk surveys happen."